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Agenda

  • Discussing How to Effectively Utilize Social CRM
  • Building a Customer Centric Company
  • Tools and Platforms to Reach Your Customers and Build Relationship
  • Using Social Media to React to Customer Complaints
  • Exploiting Video as an Opportunity to Build Personal Relationships
  • Learning How KLM Utilized Social Media During and After the Volcano disruption
  • Establishing Lasting Relationships with Tweens
  • How Lego builds Consumer Behavior Through Social Media
  • Carrying our Global Communications on a Small Budget Through Social Media
  • Successful B2B Social Media Marketing